One thing I decided to do when I reopened shop was to be transparent. We're all real people behind these tiny squares on our tiny screens and that's something I always like to keep in mind. Some of you know my backstory and most probably don't. When I shut down my shop a year ago I had over 15 THOUSAND followers on my Instagram account. It's not a huge amount but I had worked so hard for every one of those loyal people. So you might be wondering how on earth I have less than 100 right now. A lot led up to me deleting my account, but one thing in particular sealed the deal. I was depressed, lacked motivation, and I was just plain tired from stress in life and fell behind on orders like never before. I by no means intend to make excuses because customer service was and always will be the main priority. However, the things in my personal life significantly affected my ability to keep up with business including customer service. The night it happened I got a really disheartening comment from an unhappy (rightfully so) customer. It broke my heart, and while it was my fault completely, her words cut me to the bone. It was in that instant that I couldn't bear to see that again. I decided to delete my account in the spot. I finished orders as quickly as possible and disappeared. It's like my little corner of the world never existed. It was so sad. I was so sad. But it was also therapeutic to walk away at that time in my life. I hope that if she sees this she knows how sorry I am for what happened and anyone else it happened to when they ordered at that time. I made everything right and none of that will ever happen again, but this is why I always keep in mind we are all real people, with real feelings, and real lives. And sometimes life is messy. You never know what people are going through.